Accessibility

Urban Sky Global Concierge is committed to ensuring digital accessibility for people with disabilities. We believe that everyone deserves equal access to information and services, and we continually work to improve the user experience for all visitors to our website.

We recognise that accessibility is an ongoing effort, and we are dedicated to maintaining and enhancing the accessibility of our digital presence.

This website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible to people with a wide range of disabilities.

We recognise that some areas may not yet be fully compliant and are actively working to identify and address these issues. Our goal is to provide an accessible experience for all users, regardless of ability.

Our website includes the following accessibility features:

• Semantic HTML structure for screen readers and assistive technologies
• Keyboard navigation support throughout the entire website
• ARIA labels for interactive elements and dynamic content
• Adequate colour contrast ratios meeting WCAG AA standards
• Alternative text for all meaningful images
• Clear focus indicators for keyboard navigation
• Responsive design that works across devices and screen sizes
• Readable fonts with appropriate sizing and spacing
• Skip navigation links to bypass repetitive content
• Form labels and error messages that are clearly associated with inputs

We aim to support the following assistive technologies:

• Screen readers (NVDA, JAWS, VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation
• High contrast and colour inversion modes

Despite our best efforts, some content may have accessibility limitations:

• Third-party content: Some embedded content from external providers may not be fully accessible.
• PDF documents: Some older PDF documents may not be fully optimised for screen readers. We are working to remediate these.
• Video content: Not all video content may have captions or audio descriptions. We are working to add these where applicable.

We are actively working to identify and resolve these issues as part of our ongoing accessibility improvement programme.

For the best accessible experience, we recommend using:

• The latest version of Chrome, Firefox, Safari, or Edge
• Operating system accessibility features enabled as needed
• Screen reader software updated to the latest version

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

You can also reach us via our contact page.

We aim to acknowledge accessibility feedback within 2 business days and resolve issues as quickly as possible.

If you require information from our website in an alternative format, please contact us. We will make reasonable efforts to provide the information in a format that meets your needs, such as:

• Large print documents
• Plain text versions
• Audio descriptions
• Easy-read versions

We regularly review and test our website for accessibility compliance. Our improvement activities include:

• Regular automated accessibility testing
• Manual testing with assistive technologies
• User feedback incorporation
• Staff training on accessibility best practices
• Accessibility considerations in all new development work

This accessibility statement was last reviewed in November 2024.